Shipping costs and delivery times, which vary depending on the country of destination, can be viewed in the following table. In the case of exports and customs presence, timings may vary. The Customer Service of scarpeinsaldo.com monitors all shipments and intervenes to resolve any customs issues.

*All customs fees are borne by the customer.

When and why can I return an order?

If you are not satisfied with your purchase for any reason, you have 14 days (from the day you received the product) to return it. Returns with refunds are subject to a deduction for shipping costs! (€5.50). The returned product must be in exactly the same condition as you received it and must have, as far as possible, the original packaging and all labels and warranty slips (if present). Furthermore, the product must be sent in the same box in which it was received, and it is advisable to use a plastic bag to protect the product from moisture, rain, or dirt. Make sure the package is properly sealed. This will make the process easier and faster. If you wish to exchange the product for a different one, you will need to place a new order.

The product return must be carried out as follows:

• Products must not have been used and must be in exactly the same condition as they were received.
• Products must be returned in their original packaging and with all labels and warranty slips.
• You must open your return request within 14 days of receiving the product.
• Make sure to pack the products well to prevent them from being damaged during transit.
• We advise you to keep proof of shipment or send via a Courier that provides a tracking number.
• As soon as the package arrives and is checked, we will send you an email and, if the product is in good condition, we will confirm the refund. Please note that refund times can be up to 14 working days.

Size exchange returns are free.

If you receive a damaged or defective item, you can submit a claim by filling out the return form. To facilitate the return, please attach:

• A brief description of the product defect.
• A photo showing the defect or the damaged part of the product. You can attach them directly to the package.
  If you notice that the package is damaged upon delivery, please inform the Courier, and it is important that you contact us within 2 days at info@scarpeinsaldo.com, to send us:
• Photo of the package and the Courier's label.
• Photo of the damaged part of the product.

Once we receive the photos, we will investigate what happened and contact you as soon as possible to find a solution.

Claims are not accepted in the following cases:

• Breakage due to improper use or if the product is "worn out"
• Products that are dirty or damaged from use.
• Products that cause contact hypersensitivity.
• Damage caused by external factors such as rubbing, sharp objects, chemical products, etc.

How will I receive my refund?

As soon as we receive the package at our warehouse and after checking the product, we will refund the amount paid. The refund depends on the payment method you used when placing the order:

• If you paid via PayPal, you will receive a refund to your PayPal account within 2 business days.
• If you paid via Credit or Debit Card, you will receive a refund to your card within 2 business days.

Who pays for return shipping costs?

The costs of returning the product are paid by scarpeinsaldo.com only in the case of a defective or damaged product.
Shipping costs that have been paid are refunded only if the product is defective or if we sent the wrong product.
If you return the product because you are not satisfied with the purchase or for any reason other than receiving a damaged or defective item, the shipping cost of the product is at the customer's expense.
We process returns with the following costs, which will be deducted from your refund by arranging collection with our courier:

• Italy €5.5
• Europe €20

We do not accept returns in the following cases:

• Breakage due to improper use or if the product is "worn out".
• Products that are dirty or damaged from use.
• Products that cause contact hypersensitivity.
• Damage caused by external factors such as rubbing, sharp objects, chemical products, etc.

What is PayPal?

It's the safe way to pay online, without showing your card number.

PayPal is Convenient:

• Pay for all your online purchases with one click.
• Pay with your credit card, pre-paid card or your PayPal account.
• You don't need to re-enter your purchase information.

PayPal is Secure:

• You never show your card number to sellers.
• Maximum protection against unauthorized payments sent from your account.
• An email receipt for every purchase.

By credit card, the following cards are accepted:

• Visa;
• MasterCard;
• American Express;
• Maestro;
• Google Pay;
• Apple Pay.